Question 1

What is the "Fake Travel and Activity Booking Sites" scam in Playa del Carmen?

Accepted Answer

Scam websites impersonate legitimate Playa del Carmen tour operators, offering deals on snorkeling, cenote trips, and nightclub packages. Tourists receive fake confirmation emails, lose deposit payments, or show up to non-existent tour pickups. Book only through verified tour operators with Playa del Carmen tourism board accreditation. Call the company directly using numbers from their official website (not booking site). Read recent reviews on independent platforms.

Question 2

What is the "Fake Cenote and Tour Package Website" scam in Playa del Carmen?

Accepted Answer

Bogus travel booking websites using professional designs mimic legitimate Riviera Maya tour operators and sell cenote day trips, Tulum ruins packages, and Coba bike tours at attractive prices. After payment is processed — typically via credit card or PayPal — confirmation emails arrive but no guide shows up at the meeting point. Customer service contacts go unanswered. Book tours only through operators with a verified physical street address in Playa del Carmen and substantial TripAdvisor or Google review histories. Check that the website domain was registered more than a year ago. Pay by credit card so you can dispute the charge if the service is not delivered.

Online Scams in Playa del Carmen

Fake Travel and Activity Booking Sites

Fake Cenote and Tour Package Website

Experienced a scam here?