Question 1

What is the "ATM Card Skimming and Distraction Theft" scam in Windhoek?

Accepted Answer

Card skimming devices have been reported on ATMs in central Windhoek, particularly on machines located outside banks on Independence Avenue and at petrol stations in Klein Windhoek and Olympia. A common distraction tactic involves a accomplice who "helpfully" points out something on your screen or asks for change while a second person observes your PIN or swaps your card. Cash withdrawals should be completed with full awareness of your surroundings. Use ATMs inside bank branches during opening hours (First National Bank on Independence Avenue, Bank Windhoek on Kasino Street) rather than standalone street machines. Shield the PIN pad with your free hand at all times. If your card is retained by the machine, call your bank immediately rather than accepting help from bystanders. Report skimming suspicions to the machine's bank and to Windhoek Central Police on +264 61 209 4111.

Question 2

What is the "Petrol Station Change Fraud" scam in Windhoek?

Accepted Answer

Attendants at some informal petrol stations and a minority of branded forecourts on the B6 highway approach to Hosea Kutako Airport and in Katutura shortchange customers by palming notes or claiming a NAD 100 note was a NAD 20. The scam is especially common with tourists paying for fuel in cash who are distracted by pumping, windscreen cleaning, and multiple attendants working simultaneously — a standard feature of Namibian full-service petrol stations. Count your change before the attendant moves away from your window. Hand over the exact amount if possible, or clearly state the denomination of the note you are giving: "That is one hundred Namibian dollars." Keep small notes available so you are not breaking large bills at petrol stations. At reputable forecourts (OmanOil, Total, Puma on Sam Nujoma Drive) the risk is significantly lower.

Money & ATM Scams in Windhoek

ATM Card Skimming and Distraction Theft

Petrol Station Change Fraud

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