Question 1

What is the "Beach Club Reservation Scam" scam in Tulum?

Accepted Answer

Individuals near popular beach clubs in Tulum claim to offer advance reservation services for a small fee, guaranteeing daybeds or entry. The reservation does not exist and the beach club has no record of it. On busy days the tourist is simply denied entry. Book beach club reservations directly through the club's official website or Instagram page. Confirm your booking via email or a messaging app directly with the venue. Do not pay third parties cash in exchange for verbal reservation promises.

Question 2

What is the "Overbooked Accommodation Double-Billing" scam in Tulum?

Accepted Answer

Tulum's Zona Hotelera eco-hotels and beach cabanas operate at near-100% occupancy during high season (December to April). Some smaller properties accept multiple bookings for the same room and then claim the booking was never confirmed when a guest arrives, offering a significantly more expensive room as the only alternative. Guests who booked through informal channels such as WhatsApp or direct email are most at risk as there is no platform dispute mechanism. Always book through platforms that hold payment in escrow until check-in, such as Booking.com or Airbnb. Get written confirmation with a booking reference number. Arrive with a screenshot of your confirmation. If displaced, contact your booking platform immediately to escalate.

Accommodation Scams in Tulum

Beach Club Reservation Scam

Overbooked Accommodation Double-Billing

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