Question 1

What is the "Friendly Local Guide Demand" scam in Surabaya?

Accepted Answer

In tourist areas around House of Sampoerna and Kota Tua, a well-dressed local — often posing as a student practicing English — will introduce themselves and offer to show you around for free. After an hour or more of guided walking, they lead you to a shop, restaurant, or gallery where they receive a commission on anything you buy, then present an unexpected "guide fee" of IDR 150,000–300,000 when you try to leave. The social dynamic of having accepted help makes it difficult to refuse payment without confrontation. Politely decline unsolicited offers to guide you around. If you want a local perspective, hire a guide through your hotel or a verified platform like Airbnb Experiences. Be especially cautious of anyone who insists a place is "just nearby" or "you must see this" within the first few minutes of meeting.

Question 2

What is the "Counterfeit Goods at Pasar Atum" scam in Surabaya?

Accepted Answer

Pasar Atum shopping center on Jalan Dupak is well-known locally as a source of counterfeit branded goods — clothing, shoes, bags, and electronics bearing fake Nike, Adidas, Samsung, and Apple logos. Vendors frequently overstate the quality of items and imply or directly claim they are genuine. Tourists who purchase counterfeit electronics risk receiving non-functional devices or items with dangerously substandard components. Customs authorities in many countries confiscate counterfeit goods on return. Treat all branded goods at Pasar Atum as counterfeit unless you can verify authenticity through official brand channels. Do not buy electronics from informal market stalls. If you want legitimate goods, shop at certified retailers in Tunjungan Plaza or Galaxy Mall.

Question 3

What is the "Photo Fee Hustle at House of Sampoerna" scam in Surabaya?

Accepted Answer

At the House of Sampoerna museum in Surabaya's Kota Tua (old city) area and near the Submarine Monument (Monkasel), unofficial "helpers" approach tourists offering to take photos or explain the exhibits, then demand a cash fee of IDR 50,000–200,000 when the service is complete. The helpers are not staff and have no affiliation with the venue. Some position themselves at entry points where tourists assume they are official guides. Politely decline offers of unsolicited photography or guiding assistance by saying "tidak, terima kasih" (no thank you). If you want an official guide, request one at the venue reception desk. Do not hand your phone to anyone you did not ask to assist you.

Street Scams in Surabaya

Friendly Local Guide Demand

Counterfeit Goods at Pasar Atum

Photo Fee Hustle at House of Sampoerna

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